How to Choose a Medical Transcription Company

This article will explain the important questions to ask when choosing a medical transcription company

1

→ Ask the company their hours of support. Many companies may not have a toll-free support number and may simply rely on email. This should be a sign that the company does not support its clients very well.

2

→ Ask the company how long they have been in business. Do not do business with startups.

3

→ Ask the company how many clients they have and if the company will provide references? Call the references to ensure they are legit.

4

→ Ask the company how they bill their clients. The fairest way to bill is per line, where a line is most commonly defined as 65 characters. Companies billing per audio minute or page will inherently make money whenever there is silence or if the page does not fill up.

5

→ Ask the company if they use a web-based system. The benefits of online access to patient reports is critical today and companies without this capability should be avoided.

6

→ Ask the company their standard turn around time. Most good companies can return reports in less than 24 hours and some companies can provide STAT reports in as little as 4 hours.

7

→ Ask the company how they audit reports. Quality can be an issue if the company does not have several QA checks and experienced proofreaders.

8

→ Ask the company if they outsource their work overseas. While most if not all transcription companies do this, it is important for you to know.