How to Choose a Good Medical Billing Company for Outsourcing

Step to success: Home work before you hire a medical billing company for outsourcing

1

→ Check if the company is HIPAA compliant. Find if the company is ISO certified.

2

→ Ask them how they secure patient’s information apart from the HIPAA compliance.

3

→ Know their experience in the medical billing field.

4

→ Know their business strategy.

5

→ How many clients do they work for? (know how your job could be done properly without interruption due to external distraction of other clients).

6

→ Analyze the benefits you get from the company.

7

→ Compare the benefits they provide with the benefit you get when you do the job yourself.

8

→ Know the deadline that they have set up for task accomplishment in each specialty.

9

→ Know the details about the medical billing software they use.

→ Is their technological infrastructure flexible to make changes if required? (In case of adding new clients, process changes etc.).

10

→ Confirm their process accuracy % (errors in the process might lead to delay or denial of payment).

11

→ Do a complete cost analysis. Ask if there are hidden costs

12

→ Know the basic information about their employees like: How many employees work in the company, how many are certified.

13

→ Is the company supported with the latest technology to perform your function?

→ Does the company work on denial management? If they work on it, know the level of service.

14

→ Know their business continuity plan in case of emergency, disaster or epidemic disease. How do they continue the business?

15

→ Keep the agreement clear.

16

→ Have an eye on the company’s performance.

17

→ Consult how they react to specific business challenges pertaining to medical billing. This is important because you can easily understand their business efficiency

18

→ In case you have already hired a medical billing company, check if your service provider is doing well:

→ Are they good performers?

→ Do they complete the task in time? (Never do they cross the deadlines)

→ Is the company flexible to your needs and acts smart at the time of emergency? (just like employing more human resources at the time of need and completing the task )

→ Are they providing you proper monthly reports with suggestions on financial improvement? (are they explanatory).

→ Does the company stop with medical billing service alone or gives importance to client satisfaction?

→ How much money do they save you?

→ Are they available to you all time, for your queries and business communication?